Return & Refund Policy

Please read our return and refund terms carefully before placing orders. This policy applies to bulk orders and custom manufacturing orders.

1. Refund Conditions

• Full or partial refund is available only when the order is cancelled before production starts.
• If we fail to deliver goods as agreed specifications after our inspection confirmation, we will negotiate refund or remake solution.
• Refund approval will be confirmed by our sales team via email.

2. Non-Refundable Situations

• Custom mould and customized products: once production begins, deposit is non-refundable.
• Goods with quality issues caused by improper installation, misuse or modification by buyer.
• Delays caused by shipping carrier, customs clearance or force majeure events.
• Buyer changes mind after goods are produced and shipped.

3. Return Requirements

Return is only accepted for mass-produced standard products, not for custom-made items. Returned goods must be unused, in original packaging and without damage.

Buyer shall bear all return shipping cost, import and export fees for returned cargo.

4. Refund Processing

Once refund is approved, we will issue refund to your original payment account within 7 working days. Bank transfer intermediary fees will be deducted from the refund amount.

We are not responsible for delays caused by bank or payment provider.

5. Inspection for Returned Goods

After we receive returned goods, we will carry out inspection. If items are damaged or incomplete, we reserve the right to reject return request.

6. How to Submit Return / Refund Request

Please send email to us with order number, product photos and description of the problem. Our team will review and reply within 2 working days.

Email: 672522122@qq.com

7. Contact Us

If you have any questions about return or refund, please contact our sales team.